Terms & Conditions
We advise all our clients to read through the clinic terms and conditions before making a booking terms and conditions stated below.
Should you prefer a particular therapist please mention this when booking and we will always try to accommodate your request. A 50% deposit is required for all treatments exceeding two hours. If you are pregnant or have any medical conditions please inform reception when booking.
For many of our clients Lavender House is an oasis of calm, where they can relax and unwind. We kindly ask that you switch off mobiles and keep noise to a minimum whilst in the salon.
CONSENT / CONSULTATION FORMS
A number of our treatments will require you to fill out a consent form or treatment agreement before the procedure. This will be filed for future reference and treated with the utmost confidence.
YOUR PRECIOUS ‘ME TIME’
Please arrive 10-15 minutes before your appointment time in order so that we can look after you and prepare you for your treatment. Also we have a selection of teas and fresh coffee for you to enjoy in our relaxing coffee lounge and relax before and after your treatment… for a little bit extra ‘me time’.
We allow 15 minutes between appointments in our booking system to ensure you receive a customized service without being rushed.
We understand that not always can child care be arranged or plans change. For our insurance reasons and the comfort of other clients we ask that all children be well behaved and quiet. We cannot accept any responsibility for a child’s welfare whilst in the salon, and do ask they stay with you for the duration of your stay.
We reserve the right to amend, modify and alter the tariff for individual treatments and packages without prior notice.